Using the App FAQ

How do I download the app?


You can download Pawsapp on Apple Store or Google Play Store.




How do I find a dog walker?


After you download Pawsapp and sign up on the app, you can choose your walk type, duration, date, and time and give us more details about your dog. After we receive your request, we will match you with one of our trusted PawsApp walkers near you based on your dog’s needs. After we match you with your Paws Walker, you will have a chance to see your walker’s profile.




How do you hire and train your walkers?


Each Paws walker has gone through an extensive vetting process to join our team. You can check the details of our vetting process here.




What is an ASAP Walk?


When you book an ASAP walk, we will match you with a trusted Paws Walker instantly and your Paws Walker will be at your door ready to walk your dog within an hour!




I booked an ASAP walk, when will my walker come?


We aim to start your ASAP walk within an hour, however, we cannot guarantee an exact time for your walk to start as this will depend on your walker. You will have a chance to contact your walker after they are on their way to your address if you want to ask for an exact time of arrival.




What is a Scheduled Walk?


Our “Scheduled” walk type allows you to book a Paws Walker for a future date and time of your choosing.




What is a Monthly Walk?


Our “Monthly Walk” option allows you to book recurring, regular walks for your dog for a month on the days you choose.




What is Friendly Furball and Picky Pooch?


If you are booking a Monthly Walk, you will choose between two options: Friendly Furball and Picky Pooch.

When you choose Friendly Furball, the same walker will not be guaranteed for all your walks throughout the month. This is best for dogs who love to meet and spend time with many different Paws Walkers.

When you choose Picky Pooch, only one walker will be assigned to all of your walks throughout the month. This is best for dogs who prefer to have the same Paws Walker for each walk.




How do I edit or add more information about my dog?


Under “Settings”, “View Profiles”, you will be able to access your dog’s profile. Click on the “View Other Information” button and after that, click on the “Edit” title in the top right corner. If you wish to add special instructions for your booking, you can also use the “Walk Notes” section under “How to Get In” after you choose the type and duration of your walk.




How do I add a dog to my account?


If you haven’t added your dog when signing up or you would like to add another dog to your account, go to “Settings” and click on the + icon under “Add Another Dog”. Make sure you fill out all the important information about your dog.




What if I have more than one dog?


If you have two dogs, please make sure you have added both of your dogs’ profiles to your account before booking a walk. To add another dog to your account, go to “Settings” and click on the + icon under “Add Another Dog”. Make sure you fill out all the important information about your dog. After adding another dog profile to your account, you will have a chance to choose which of your dogs needs walking (one or both) and select the dog profiles for your booking. Unfortunately, we can not accept more than two dogs for a walk.




How does the dog walker gain access to my home?


You will have three options to give access to the walker to pick up your dog: hidden key, key with doorman, someone will be home. If a more detailed explanation is needed for the walker to pick up your dog, please write it under the section “Access Notes.”.




What is “Walk Notes”?


When you are booking a walk you will see the “Walk Notes” section under “How to Get In”. Under this section, you can provide special instructions, requirements, or additional notes about your booking. Please make sure to include any details about your dog that you believe the walker must know. This will help us find you the perfect walker for your dog!




What is “Access Notes”?


When you are booking a walk you will see the “Access Notes” section under “How to Get In”. You will have three options to give access to the walker to pick up your dog: hidden key, key with doorman, someone will be home. If a more detailed explanation is needed for the walker to pick up your dog, please write it under the section “Access Notes.”.




What is a “Preferred Walker”?


After a Paws Walker completes a walk, you will be able to leave a review and mark the walker as your “Preferred Walker”. You can mark as many Paws Walkers as “preferred” as you wish. The walkers you have marked as preferred will receive first access to any booking you request in the app.




How do I update my email address?


Please Contact Us to update your email address.




How do I contact “Support”?


You can contact us on the app from “Customer Support” under “Settings”. The Emergency Support section on the app is for time-sensitive emergencies. You can always email us, write to us via our live chat or on our Whatsapp Business account. If you need any other support please visit Contact Us.




How do I use discounts or promo codes?


On the app, you can find the “Enter a Promo Code” section on the payment page. For our Day Care and Boarding services, you will see the “Enter a Promo Code” section on the checkout page.