Question 1

Who will be walking my dog?

Accepted Answer

Our team at PawsApp takes the safety and well-being of your furry friend seriously. Each Paws Walker undergoes a rigorous vetting process before joining our esteemed team. This process includes a comprehensive background check, verification of their experience and skills in handling dogs, as well as thorough interviews to ensure they align with our commitment to providing top-notch pet care.

Once you book a dog walk with us, a walker will be carefully selected for you based on various factors such as location, the specific needs of your dog, and the walker's expertise. We understand that every dog is unique, and we strive to match your pet with a walker who not only meets your location preferences but also has experience with your dog's breed, size, and temperament.

Once your walk request is confirmed, you will have the opportunity to view your assigned walker's profile. This profile includes details about their experience, any specialized training they may have, and even reviews from other pet owners who have entrusted their dogs to their care.Rest assured, our team is dedicated to creating a positive and secure experience for both you and your dog. If you ever have any specific requests or concerns, feel free to communicate directly with your walker through our platform, ensuring a personalized and tailored experience for your furry family member. Your trust means everything to us, and we are committed to maintaining the highest standards of professionalism and care in every aspect of our service.

Question 2

Can I meet with my dog walker beforehand?

Accepted Answer

Yes, definitely! Arrange a 'Meet and Greet' with a 30-minute stroll and get to know our skilled dog walkers in your local area. Just complete this form, and one of our well-informed team members will get in touch with you to arrange the meeting.

Question 3

How do I choose a walker? Can I select a preferred walker?

Accepted Answer

Instead of you having to choose a walker, we take care of the selection through our matching platform. Our system considers various factors such as the walker's skills, your dog's breed, size, temperament, and specific needs. This ensures a tailored match that best suits your dog. We believe in providing expert care, and by entrusting us with the selection process, you can be confident that your pet will be paired with a walker who meets their unique requirements. Rest assured, our goal is to offer you and your furry friend a reliable and enjoyable experience.

Question 4

Can I arrange regular walks?

Accepted Answer

At our company, we understand the importance of flexibility in scheduling walks for your beloved furry friend. You have the convenience to choose the days and times that best suit your schedule, from 7 am to 10 pm, seven days a week (Monday to Sunday). We offer you two options to tailor the experience for your pup:

Picky Pooch Option: If you prefer consistency and want the same walker for all your walks throughout the month, you can choose the 'Picky Pooch' option when booking a monthly walk. This ensures a familiar face for your pet, creating a more personalized and reliable routine.
		Friendly Furball Option: If your pup is comfortable with different walkers, you can opt for the 'Friendly Furball' option. This allows for flexibility, and your dog will enjoy the company of various caregivers during their walks.

We understand that every dog is unique, and if you have specific requirements or concerns you'd like to discuss before booking a walk, please feel free to contact us. We are more than happy to assist in any way we can. Our goal is to provide a walking experience that best suits the needs of both you and your furry friend.

Question 5

Is my booking insured?

Accepted Answer

Yes, every dog care service booked through Pawsapp is backed by our comprehensive 5 million-pound public liability insurance.

Additionally, Pawsapp offers the Pawsapp Guarantee, providing extra peace of mind when booking and paying for services through our platform. In the unlikely event that any issues arise during a booking, the Pawsapp Guarantee is our commitment to you.

The Pawsapp Guarantee is designed to reimburse members of our community for specific costs associated with injuries or damages that occur during a service booked through Pawsapp. These injuries or damages must be a direct result of the care provided during a Pawsapp stay or walk.

To understand the full scope of coverage, minimum contributions, and limitations, we recommend reviewing our detailed Pawsapp Guarantee page.

Question 6

What is the refund process like?

Accepted Answer

When it comes to refunds, we want to ensure a hassle-free experience for our Pet Parents. You can receive a full refund in two situations: firstly, if no available walker has been found for your booked service, and secondly, if you decide to cancel your service within 24 hours of the scheduled booking time. We strive to make the process as convenient as possible for you.

FAQ

Your Questions Answered

Who will be walking my dog?

Can I meet with my dog walker beforehand?

How do I choose a walker? Can I select a preferred walker?

Can I arrange regular walks?

Is my booking insured?

What is the refund process like?

Ready to Meet Your
Dog's Perfect Match?

Blog

Meet and Greet

Contact Us

FAQ

Your Questions Answered

Who will be walking my dog?

Can I meet with my dog walker beforehand?

How do I choose a walker? Can I select a preferred walker?

Can I arrange regular walks?

Is my booking insured?

What is the refund process like?

Ready to Meet Your Dog's Perfect Match?

Blog

Meet and Greet

Contact Us

Ready to Meet Your
Dog's Perfect Match?