Dog Walking FAQ
Who will be walking my dog?
Each Paws Walker has gone through an extensive vetting process to join our team. A walker will be assigned to you based on the location and your dog’s needs after you make a booking. After your walk request is confirmed by a walker, you will be able to check your walker’s profile.
How do you hire and train your carers?
Each Paws Walker has gone through an extensive vetting process to join our team. You can check the details of our vetting process here.
Can I meet my dog walker before?
We offer a complementary meet and greet session to get to know your dog’s needs better, however, we cannot guarantee that the same walker will be available for each of your bookings.
Will I get the same walker each time?
If you are booking a monthly walk, you can choose the “Picky Pooch” option to have the same walker for all of your walks for the entire month.
Please contact us if you have any specific requirements for your dog that you want to discuss before booking a walk, we are always happy to help in the best way we can.
What if my dog has special needs?
Can I contact my walker?
Yes, you can contact your walker. After you book a walk on the app, you will be matched with an available walker. Once your walker is on the way you will be able to Contact your walker under “Booking”, “Upcoming Walks”, “Track”. You will see a “Contact” button and when clicking on that, you will be able to call your walker. You will also have a chance to contact your walker throughout your dog’s walk.
What should I prepare before the walk?
Before your walk starts, please make sure you have your dog’s leash and potty bags. You can also provide other supplies for your dog’s walk like treats or a coat etc. If you wish to leave special instructions for your walker before the walk, while booking, use the “Walk Notes” section.
Are off-leash activities available?
All walks with Pawsapp are on-leash walks. To ensure the safety of your dog, we do not allow our carers any off-leash activities throughout their service.
How do I know when the walk is finished?
You can track each walk you booked on Pawsapp live. Each walk is GPS tracked and at the end, you will receive a report card summarising the details of the walk.